Dear Customer,
As the world continues to fight against the spread of the coronavirus (COVID-19), manroland GOSS web systems Americas is committed to the health and safety of all our employees, customers, and partners from around the globe. We are working within all the CDC guidelines and regulations while also supporting our customers’ business needs as seamlessly as possible.
Parts:
• We have implemented a manufacturing process that incorporates social distancing practices and maintains safety as a top priority. As a result, we are able to continue manufacturing products and fill orders for both Parts and Engineered Solutions.
o 24/7 Parts Number: 1-800-323-1200 (toll): 1-603-750-6900
o Parts Email: parts.americas@manrolandgoss.com
• General Email: info.us@manrolandgoss.com
Service:
• We have a team of US based technicians that have not been outside the country since the breakout of COVID-19 available to serve any and all on-site needs. Please contact the Service Department at 1-800-323-1200 or +1-603-750-6900.
• Customers in travel-restricted areas or have a “no visitor” policy in place can benefit from our 24/7 Technical Remote Support Team. They can be reached at
o 1-800-323-1200 or +1-603-750-6900 for all legacy GOSS products
o Techdesk at https://us-techdesk.manrolandgoss.com/.
o For Harland Simon/Prima Controls or Telepresence Support please call 1-866-286-9497.
• A press system VPN is needed for our Technical Remote Support Team to access your machine remotely to add a further level of diagnostic capability. If your machine is not equipped with one of our VPN solutions, please contact us to provide a solution.
We at manroland GOSS web systems Americas wishes everyone well during this time and wants everyone to stay safe and healthy while keeping the plate and blanket cylinders turning.
Achieving More Together. 4 You.
